We are a family owned and operated business. Ship Model Super Store began when owners Robert & DeeDee Winfrey wanted to find a way to share their love of models with the rest of the world "We have always enjoyed and admired model ships. The Ship Model Super Store provides us with a means to share our love of these handcrafted models, and to network with other people who share our passion for quality crafted wooden boat and ship models. We also bring to the family www.militarymodelsonline.com a new store loaded with hand crafted model airplanes"
Both Bob and DeeDee started assembling models at a young age as a hobby. Although today we can keep up with the demand for the products we sell, we appreciate and understand what it takes to make a fine quality model and have it display well. We have both been involved in retail sales and know a customer is always their first priority. You are not a number with Ship Model Super Store; you are a person, and a friend who enjoys a hobby as much as we do. If you have a problem with an order, we will never leave you hanging. We check our e-mail constantly and will take calls up to 8:00 pm eastern standard time 7 days a week. If you are not one-hundred percent satisfied with your order, contact us and we will do everything in our power to make it right. Our customers are number one.
Thank you for taking a look around. If you want to talk to a person (not a computer) give us a call at 855-280-9590 (toll free) or drop us a quick email at firstname.lastname@example.org.
Real PeopleIf you've ever made a purchase with one of those giant on-line companies you know that getting any questions answered, or talking to a real person is next to impossible. Ship Model Super Store is a not a giant; we don't stock thousands of products or ship to millions of customers, but we can be reached by phone or e-mail, and we enjoy providing that personal touch. We provide the same quality service with www.militarymodelsonline.com.If you have a question about any of our models simply complete the "feedback" form, drop us an e-mail, or call us and we will respond in-person, in a timely manner. Your questions will be answered professionally and courteously by owners Bob or DeeDee.
Contact us by phone between 8:00am and 5:00pm Eastern Time. 855-280-9590 (toll free)
Your complete satisfation is our goal. We are dedicated to making sure you get your items as quickly as possible. We will do everything in our power to make sure your experience is as hassle free as possible. We stay in contact through the entire process from initial purchase through delivery. You will receive a tracking number as soon as your order is shipped. We ship every weekday except for holidays or acts of nature. All orders are placed after payment is posted. Credit card and PayPal orders are processed the next day, checks, money orders and cashiers checks must clear our bank before they are shipped. We seek out the best suppliers for the finest quality ships available. Most of our ship models take hundreds of hours to build. It would be impossible for us to keep up with the demand for these high quality ships at these prices. We rely on several trusted quality suppliers from all over the world to provide you with the most beautiful handcrafted ship models available anywhere! We have hundreds of satisfied customers all over the world. Just examine the detailed photos of our products. The quality speaks for itself! All of our boats and other items are packaged extremely well and are thoroughly inspected for damage prior to shipping to ensure your complete satisfaction, however most models are very fragile. All of our shipping is insured, so if by chance something is damaged during shipping please contact us immediately. If the damage is more than you think you may be able to easily repair yourself you must contact us immediately and follow the return guidelines on our Shipping and Payment page. However each model is custom made so no two models are exactly the same. Sometimes we will make suttle changes to our designs and they may not look exactly like the picture.
Just a Few Of Our Many Happy Customers
Just a note that I received the ARABELLA model ship in excellent condition. A lot of work removing the package/box but know that it was packed very good and well worth having the ship arriving in good shape. Two other items --- Robert told me that you sold three of these for $2,000 each. I wondered who could have purchased three. As a guy from New England, and seeing Arbella (Arabella) Insurance Company in Boston in their ads on TV, I surmised that this company may have purchased them. I worked for a board member of Liberty Mutual Insurance in Boston and he use to receive special gifts such as this ship for his work at Liberty. In the Arbella ads, an outline of the Arabella goes across their ads (CSN sports). The reason I wanted this ship Arabella is that my ancestor, Thomas Minor came over to this country in 1630 on this ship. I'm into genealogy and have done extensive work with mine. A few think that Thomas came over on another ship but after a lot of research, I have determined that he came over on the Arabella. I have a line to two of Thomas' sons, Manassah and Ephraim. Thanks for everything, the professionalism of you and Robert along with the confidence I had when speaking to Robert. Not easy to send over $700.00 and never sure of what I was doing. And the nice work of building the model ship and how well it arrives. If you could send me an address, I'd like to send you what I will put together regarding the ship and my ancestors when completed. I have most of the research done, it's just putting it all together.
Ship Model Super Store
We gave the Ship Model Super Store a challenging project: recreate a specific, 17th century merchant ship based on old Dutch paintings and engravings. Our family is absolutely delighted with the results! Not only did the model maker capture the exiciting and romantic feel of the ship (re-imagined), he also added wonderful details that evoke the rough, working nature of the 1630s maritime world. We are absolutely thrilled with the completed model.
The ship arrived in Port, safe and sound! It is beautiful! I am so happy thank you very much Dee Dee!
Dee Dee and Bob
Thank you so much for your wonderful service. I am very excited about the ship and so is my Brother. It was packed excellent and we are glad to have it, Thanks!
Hi Dee Dee,
Thank you very much for swiftly sending the model! I know my father is going to love it. Thanks again!
Thank you for getting back to me so quickly! This is a gift for my husband, who is a recreational sailor. We have a house on a reservoir and always thought it would be wonderful to have a model boat to put in our living room, which is quite large. I'm a mediocre first mate who doesn't know a whole lot about boats. I'm looking for something fairly sizeable, detailed and well made.
I'm happy to have found your website!
Hi Dee Dee!
I received the model yesterday... it looks great! Thanks.
My order is schedule to be delivered on Friday... I don't know what miracle you had to work to make that happen, but I am very grateful!
Thank you again for everything,
Thank you very much for the reliable service. I haven't seen the entire item yet only I peeked in from the top. It looks beautiful from what I can see. It is now wrapped and sure to be enjoyed by the one whom I had purchased it for. Hope to order more in the future.
Have a great holiday and new year to come.
I did receive the Enterprise today. Thanks for sending it. Thanks also for the boson whistle. Love the wooden box. I will display it next to Enterprise.
Thanks again, and Happy New Year!
The ship is beautiful- He loved it. Received this afternoon. I will be back to get another one soon!
Thank You much!!!
Thank you both very much.
Yes, the Bluenose survived an Air Canada flight from Toronto to London and a British Airways flight from London to Frankfurt to arrive in Germany in perfect condition!
And, the ship was received with great joy.
The gift is much appreciated and we can use the boson’s whistle on our sailing trip in the Virgin Islands in a few weeks time to pipe everyone aboard!
Thanks again. Best wishes,
Thank you so much again for delivering a real keepsake, the Typhoon I hope will become a real family heirloom someday. It's so magnificient, it's as fun as taking delivery of a new Lexus. Not that I have a Lexus but one can only imagine. I want to order the Dixie II in the near future but not quite yet, then perhaps send off some gifts of your boats to my sisters and a few friends. Thank you again for your more than excellent models and your speedy service.